Dealers plans are paid with a bill ID that the app generates, paid through your bank or wallet app. Each paid bill covers one billing period of your plan. This policy explains when a payment can be refunded.

Your plan activates once we confirm your payment against the bill ID. Confirmation is usually quick but can take up to one business day depending on your bank. If your plan has not activated after that, contact us with your bill ID.

• There is no contract to cancel. If you don’t want to continue, simply don’t pay your next bill.
• When a bill passes its due date, your account is paused: your listings are hidden and you will only see the payment screen.
• Paying the outstanding bill reactivates your account and makes your listings visible again.
• To close your account completely and delete your data, contact us.

You will receive a full refund if:

• You paid the same bill twice, or paid more than the bill amount.
• You paid but we could not activate your plan because of a problem on our side.
• You paid before verification and your account was not approved.
• The Service was unavailable for most of your billing period because of a fault on our side.

• For the part of a billing period you have already used after your plan was activated.
• If you stop using the Service partway through a billing period.
• If your account is suspended or closed for breaking our Terms or Listing Policy.
• For a listing that was removed because another dealer already held the listing for that property.

• Contact us within 14 days of the payment, by email.
• Include your registered phone number, the bill ID and a screenshot or reference of the payment.
• We will review your request within 3 business days. Approved refunds are sent to the account you paid from, usually within 7–14 business days.

If we change plan prices, the new price applies from your next bill. We will tell you before the change takes effect.

For billing or refund questions, contact [Company legal name] at hello@thedealers.app.