Dealers (“Dealers”, “we”, “us”) is a private property marketplace for verified property dealers, real estate companies and verified property owners in Rawalpindi and Islamabad. It is operated by [Company legal name], [Office address, Rawalpindi/Islamabad].

This policy applies to the Dealers mobile app and to the website at thedealers.app (together, the “Service”).

We collect information in three ways:

• Information you give us when you register: your full name, mobile number, CNIC number, company name and office address.
• Information you add while using the Service: property listings (type, location, size, dealer price, photos and description), your favourite properties, and team members you add on a Team plan.
• Billing information: the bill IDs we issue to you, payment status and payment dates. You pay through your own bank or wallet app, so we do not receive your card numbers or banking passwords.
• Technical information: device type, app version, IP address, log data and basic usage information, collected to keep the Service secure and working.
• Messages you send us by email when you contact support.

• To verify your identity and confirm you are a genuine dealer, company or property owner, including by sending a one-time code (OTP) to your phone.
• To create and manage your account, your plan and your team.
• To publish your listings to other verified dealers and enforce the one-listing-per-property rule.
• To generate bill IDs, confirm payments, and pause or restore accounts based on payment status.
• To prevent fraud, fake listings, duplicate accounts and misuse of the Service.
• To send you service messages such as OTPs, payment reminders and important account notices.
• To improve the Service and fix problems.
• To meet our legal obligations.

Other verified dealers can see your name, company name, the limited contact details shown on your profile, and your active listings, including the dealer price. End customers and the general public cannot access the app.

We also share information with:

• Service providers that help us run the Service, such as hosting, SMS/OTP delivery and payment or billing partners. They may only use it to provide their service to us.
• Authorities, when required by law, court order or a lawful request, or to protect the rights and safety of our users and the public.
• A successor business, if Dealers is merged, acquired or its assets are transferred. This policy will continue to apply to your information.

Your CNIC is used only to verify that you are who you say you are. It is never shown on your profile or to other users. Access is limited to the staff and service providers who handle verification, and we keep it only for as long as your account is active and as required by law.

• Account and verification details: while your account is active, and for a limited period afterwards to resolve disputes, prevent fraud and meet legal requirements.
• Listings: while they are active. Removed or expired listings may be kept in our records to enforce the one-listing rule and handle disputes.
• Billing records: for as long as required for accounting and legal purposes.

When information is no longer needed, we delete it or make it anonymous.

We use reasonable technical and organisational measures to protect your information, including restricted access, encrypted connections and account verification. No online service can be 100% secure, so please keep your phone and OTP codes private and tell us right away if you think your account has been misused.

• Access and correction: you can view and update most of your details in the app, or ask us for a copy of the information we hold about you.
• Deletion: you can ask us to close your account and delete your information. Some records may be kept where the law requires it or to settle a dispute.
• Messages: you can opt out of promotional messages at any time. Service messages such as OTPs and payment notices will still be sent while your account is active.

To make a request, contact us using the details below. We may need to confirm your identity first.

The thedealers.app website uses only what it needs to work, such as remembering that you have already seen the intro animation during a visit. Web fonts are loaded from Google Fonts, which receives your IP address when a page loads. If we add analytics or advertising tools in the future, we will update this section.

The Service is for business use by adults. You must be at least 18 years old to create an account, and we do not knowingly collect information from anyone under 18.

We may update this policy as the Service grows. When we make important changes, we will let you know in the app or by message before they take effect. The date at the top of this page shows when it was last updated.

For privacy questions or requests, contact [Company legal name] at hello@thedealers.app or write to us at [Office address, Rawalpindi/Islamabad].